Sunday, May 21, 2017

Shopper's guide at store entrance

Unless you go to a store where sales people wait to assist you, a shopper's guide, either a paper map or a computer, may be helpful to guide you to the exact isle and shelf. This is particularly useful for a big store and the products are inherently complicated for selection, such as Home Depot, where there is always a shortage of salesmen and you often hear "Customer assistance is needed at ..." on the speakers. A simple computer that only informs of the isle and shelf for a type of products is helpful, but can be further improved. A sophiscated software program should be able to take voice in addition to keyboard input and answer questions as much as it can, not just "Where do I find air conditioner filters?", but also "Do you carry Pfister faucet side sprayer model 951‑026U?", or even "Does SKU LK1CS fit American Standard model ...?" No software is a replacement for a human. But such programs, which software programmers can develop with relative ease, can solve the problem of not enough in-store employees and, in limited cases, help customers with better accuracy and higher efficiency than humans.

No comments:

Post a Comment

Push button not responsive

Push buttons are widely used on all kinds of electronics. After many years of use, they may become less and less responsive when you push t...